Terms and Conditions for Harbor Petals

Welcome to Harbor Petals. These Terms and Conditions govern your use of our online platform and the services we offer. By accessing or using our services, you agree to be bound by these Terms and Conditions in their entirety. If you disagree with any part of these terms, please do not use our services.

1. Services Overview

Harbor Petals provides a range of floral design and retail services including, but not limited to, fresh flower arrangements, custom bouquets for events, plant sales, local delivery services within our specified area, floral workshops, wedding florals, and sympathy flowers.

2. Orders and Payments

• Accuracy of Information: When placing an order, you agree to provide accurate and complete information regarding your purchase, including delivery details, recipient information, and payment information. You are responsible for ensuring the accuracy of all submitted data.

• Pricing: All prices for products and services are listed on our site and are subject to change without prior notice. The price charged will be the price in effect at the time of your order confirmation.

• Payment: We accept various forms of payment as indicated on our online platform. All payments must be successfully processed before an order can be confirmed and fulfilled.

• Cancellations and Modifications: Requests for order cancellations or modifications must be made within a reasonable timeframe, as specified on our site or communicated to you at the time of purchase. Custom orders, especially for events like weddings, may have specific cancellation policies which will be outlined in your agreement for those services.

3. Delivery Policy

• Local Delivery: We offer local delivery within specific postal codes. Delivery fees and availability are subject to your location and will be calculated at checkout.

• Delivery Times: While we strive to meet requested delivery times, they are estimates and cannot be guaranteed during peak periods or unforeseen circumstances. We are not responsible for delays caused by incorrect delivery information provided by the customer.

• Redelivery: If a delivery attempt fails due to recipient unavailability or incorrect address information, additional charges may apply for redelivery.

4. Product Variation and Substitution

Due to the seasonal nature and availability of fresh flowers and plants, actual products may vary slightly from images displayed on our site. While we endeavor to match images, we reserve the right to substitute flowers, plants, and other components with items of equal or greater value and similar aesthetic, maintaining the overall feel and quality of the arrangement.

5. Floral Workshops and Events

• Registration: Registration for workshops and events is subject to availability and completed upon full payment. Specific terms for each workshop, including cancellation and refund policies, will be provided at the time of booking.

• Participant Conduct: Participants are expected to behave respectfully towards instructors, other participants, and our property during workshops. Harbor Petals reserves the right to remove any participant whose conduct is deemed disruptive or inappropriate, without refund.

6. Returns and Refunds

• Fresh Flowers and Plants: Due to their perishable nature, returns for fresh flowers and plants are generally not accepted unless there is a verifiable issue with quality or a significant deviation from the order. Any issues must be reported within 24 hours of delivery, accompanied by photographic evidence.

• Non-Perishable Items: Non-perishable items may be returned within a specified period, in their original condition and packaging, for a refund or exchange, subject to our discretion and applicable restocking fees.

• Refund Process: Approved refunds will be processed to the original method of payment within a reasonable number of business days.

7. Intellectual Property

All content on our online platform, including but not limited to designs, images, text, and logos, is the property of Harbor Petals or its content suppliers and is protected by Canadian and international copyright laws. Unauthorized use of any materials without express written consent from Harbor Petals is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Harbor Petals shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

9. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the Province of Nova Scotia, Canada, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Nova Scotia to resolve any dispute or claim arising from these Terms.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Harbor Petals

345 Water Street, Suite 101

Halifax, NS, B3J 1S9